Iwako Ducks & Frogs Erasers

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Return policy

In accordance with Fun Art Online policy of offering outstanding customer service, you may return any item you have received from Fun Art Online under the following conditions:
1) The item must be returned within 14 days of delivery date.
2) This is a consumable products, therefore, all return must be 'un-open in original packaging'.

Our refund guarantee your statutory rights and does no affect them in any way. Unfortunately, we cannot refund postage costs where an item is not damaged or faulty.

We will also charge a 25% re-stocking fee to accept return.

Returning Items by Post

Please follow these simple step-by-step instructions:

  1. 1) Contact Fun Art Online customer service to get a Return Reference Number.
  2. 2) Repackage the products securely and send the products together with
  3. 2.1) the reason for return
  4. 2.2) the order number
  5. 2.3) your e-mail address or telephone number
  6. 2.4) instructions as to whether you would like a refund or a replacement

You will find further instructions and the Returns address on the paperwork that arrived with your order.

All unwanted goods must be in resalable condition, in their original packaging and with any security seals still intact.

We will also charge a 25% re-stocking fee to accept return.